Note: Remember your new User ID is not an email address but it will be your User ID from now on.Ĭontact us if you can't find the email or have any issues.Getting a New Phone? Google/Microsoft Authenticator? Read this first.īefore you setup your shiny new smartphone and give away/scrap the old one, there is something you need to consider. This only works after you complete the MFA setup and login. * If you forgot your existing password or it isn’t working, do not select ‘Forgot my password’.
With the 'RACP Login User ID and one-time password' email at hand, follow these steps: Use these browsers: Chrome, Firefox, Safari, Microsoft Edge. Setup will not work on your mobile.įind the 'RACP Login User ID and one-time password' email we sent you. Type a new, strong password in the boxes, then click ‘Finish’.įirst steps Important notes before you begin.Type it in the box provided, then click 'Next'. Open the Microsoft Authenticator app, click on your RACP account and retrieve the one-time password code. A message will appear saying ‘Enter a code from my authenticator app’.Type in your User ID and the code shown in the 'captcha' window, then click 'Next'.Click the ‘Forgot my password’ link after entering your User ID when logging in or go to the SSPR tool.
Login to MyRACP using your User ID and new password.We recommend not using the password created by your mobile and instead create one that you can remember in case you log in with another device. Click the ‘Forgot my password’ link after entering your User ID when logging in or go directly to the SSPR tool and follow the prompts.Ī strong password requires 8 to 256 characters and must combine uppercase and lowercase letters, numbers and symbols.You need your User ID and your usual MFA device handy to complete these steps via the Microsoft Self-Service Password Reset (SSPR) tool: SMS authentication users
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